1. What types of beads and supplies do you sell?

We specialize in a wide range of DIY jewelry-making materials, including glass beads, natural gemstone beads, seed beads, wood beads, acrylic charms, pendants, spacers, clasps, earring hooks, beading wire, elastic cord, and other findings. All our products are carefully selected and hand-inspected in our Shenzhen warehouse.

2. How much is shipping? Do you ship worldwide?

Yes, we ship worldwide!

• Free shipping on all orders over $30.00 USD.

• For orders under $30, a flat rate of **$10.00 USD** is applied at checkout.

3. How long does delivery take?

Our estimated delivery time is 7–12 business days for most major destinations (North America, Europe, Asia-Pacific, etc.).
Please note: remote areas may take a few extra days, and customs clearance can occasionally cause delays. We will provide a tracking number so you can monitor your parcel.

4. Do I have to pay customs fees or import taxes?

Yes, customs duties, taxes, and import fees are the buyer’s responsibility. These charges are not included in the product price or shipping cost. We recommend checking with your local customs office for estimated fees before placing an order.

5. Can I track my order?

Absolutely. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use it to track your package from our warehouse to your doorstep.

6. What if my package is lost or damaged during shipping?

If your package is damaged upon arrival, please contact us within 7 days with your Order ID and clear photos of the damage. We will send a replacement or issue a refund (including original shipping) at no extra cost.
If your tracking shows “delivered” but you haven’t received it, please check with your local post office or neighbors first. If it’s genuinely lost, we will work with the carrier to investigate.

7. What is your return policy?

We accept returns within 30 calendar days from delivery, provided the items are unused and in original packaging.
Return shipping costs are the buyer’s responsibility. Please use a trackable shipping method.
For full details, please read our Return & Refund Policy page.

8. Do you offer bulk discounts for large orders?

Yes! We offer wholesale pricing for bulk quantities. If you need a large volume of specific beads or supplies, please contact us via email at customer@sistersdiy.com with your list and desired quantity, and we will send you a custom quote.

9. Can I change or cancel my order after placing it?

We process orders very quickly (within 24 hours). If you need to change or cancel, please contact us immediately at customer@sistersdiy.com or WhatsApp +86 13521422645. Once shipped, we cannot cancel or change the order.

10. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), Shopify Payments, PayPal, and other secure payment options available at checkout.

11. Do you restock sold-out items?

We frequently update our inventory. If an item is out of stock, please email us and we will let you know when we expect new stock.

12. I have a question that’s not listed here. How can I reach you?

We’re always happy to hear from you! Please use our Contact Us form, or reach out directly:

• Email (Primary): customer@sistersdiy.com

• Backup email: wardffiqs4859@gmail.com

• Phone / WhatsApp (urgent): +86 13521422645

We reply within 12–24 hours (often much faster). Just remember to include your Order ID for faster assistance.