Got a Question? We’re All Ears (and Fast Typists!)
Hello dear maker,
Whether you need help picking the right bead size, want a bulk order of a specific color, or your package is taking a scenic route — we’re here for you. Our Shenzhen-based support team (yep, the sisters and our little crew) reply within 12–24 hours, often sooner because we love talking to fellow crafters.
A few quick notes:
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We offer free shipping on orders over $30 ; for orders below that, a flat rate of $10 USD applies.
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If you need to return any beads or supplies, please check our Return & Refund Policy below — and don’t hesitate to reach out.
How to reach us (choose what suits you best):
| Contact method | Details |
|---|---|
| Contact form | Use the form below (preferred for order-related issues) — please include your Order ID so we can help you faster. |
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Primary: customer@sistersdiy.com Backup: wardffiqs4859@gmail.com (We reply to both, but the sistersdiy.com address is checked more frequently.) |
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| Phone / WhatsApp |
+86 13521422645 (For urgent matters only. We speak English & Chinese. Text via WhatsApp is faster than voice calls.) |
Our working hours:
Monday – Saturday, 9:00 AM – 6:00 PM (Beijing Time, UTC+8)
If you message outside those hours, we’ll get back to you first thing in the morning — we promise.
We can’t wait to hear from you. Happy beading!
— The Sisters DIY Team